Privacy Policy
How Star Answering collects, uses, and protects information. Last updated 1 July 2026.
Template notice: this is a starting template, not legal advice. Have a qualified attorney review and adapt it (especially around call recording and SMS) before you rely on it.
Who we are. Star Answering ("we", "us") provides an AI front desk service for businesses. Contact: info@quantstarenterprise.com.
What we collect. (1) From our website form: your name, business name, work email, phone number, business type, call volume, and anything you write in the message field. (2) From calls handled for our clients: caller phone number, call audio recordings and transcripts, and the details a caller provides (name, address, reason for calling, appointment info).
How we use it. To respond to inquiries, provide and improve the front desk service, book appointments, deliver messages and summaries to the relevant business, prevent abuse, and meet legal obligations. We do not sell personal information.
Sub-processors. We use trusted providers to run the service, including a voice-AI platform (e.g., Retell), telephony/SMS (e.g., Twilio), automation (Make/Integromat), and Google Workspace (email, calendar, storage). Data is shared with them only to operate the service.
Call recording. Calls may be recorded and transcribed to provide the service. Some jurisdictions require all-party consent; where required, callers are informed at the start of the call that the call is handled by an AI assistant and may be recorded. See the Consent section in our Terms.
SMS & text messaging. With your consent, we send transactional text messages such as appointment confirmations, appointment updates and reminders, and account/service notifications. You may opt in by checking the SMS consent box on our website form or by verbally agreeing during a call handled by our AI front desk. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out and HELP for help. We do not share, sell, or rent mobile phone numbers, SMS opt-in information, or consent to any third parties or affiliates for their own marketing or promotional purposes. Any mobile information shared with our sub-processors (such as our telephony/SMS provider) is used solely to deliver the messaging service on our behalf. Opting out of SMS does not affect your ability to use the rest of the service.
Retention. We keep information only as long as needed to provide the service and meet legal/record-keeping requirements, then delete or anonymize it. You may request deletion (subject to limited exceptions) at info@quantstarenterprise.com.
Your rights. Depending on where you live, you may have rights to access, correct, delete, or restrict use of your information, and to opt out of certain processing. Email us to exercise them.
Security. We use reasonable technical and organizational measures to protect information, but no system is perfectly secure.
Changes. We may update this policy; material changes will be posted here with a new date.